Track Your Orders

Check your order status, track delivery, and manage returns.

Track Your Orders

This page shows you how to check your orders and track their delivery.

View Your Orders

1. Tap the Orders tab at the bottom of the screen
2. You will see all your orders listed

Use the filter chips at the top to sort orders:

Filter	Shows
All	Every order you have placed
To Pay	Orders waiting for payment
To Ship	Orders being prepared by the pharmacy
Shipped	Orders on their way to you
Delivered	Orders you have received
Cancelled	Orders that were cancelled
Returns	Orders you have returned

Screenshot needed: Orders page with filter chips

Order Statuses

Each order has a status badge that tells you where it is:

Status	What It Means
Pending	The pharmacy has received your order and is reviewing it
Processing	The pharmacy is preparing your items
Shipped	Your order is on its way for delivery
Delivered	Your order has arrived
Cancelled	The order was cancelled

Check Order Details

1. Tap any order to open its detail page
2. You will see:
   • Order number
   • Order date
   • Items ordered (with photos and quantities)
   • Total price
   • Delivery address
   • Tracking timeline — shows the journey from order to delivery
   • Pharmacy name — tap to contact them

Screenshot needed: Order detail page with tracking timeline

Track Your Delivery

If your order is shipped:

1. On the order detail page, scroll to the Tracking section
2. See the timeline with the current status highlighted
3. If available, see the delivery person’s information
4. You may also see the delivery location on a map

Cancel an Order

You can cancel an order if it has not been shipped yet:

1. Open the order detail page
2. Tap Cancel Order
3. Confirm that you want to cancel
4. The order status will change to Cancelled

Note: If the order has already been shipped, you cannot cancel it online. Contact the pharmacy or support for help.

Confirm Delivery

When your order arrives:

1. Check that all items are correct
2. Check for any damage
3. Open the order detail page
4. Tap Confirm Delivery

This lets the pharmacy know you received your order.

Returns

If you need to return an item:

1. Go to the order detail page
2. Tap Return
3. Select the items you want to return
4. Give a reason for the return
5. Follow the instructions provided

Screenshot needed: Return screen